Live FX Documentation
  • 📚Getting Started
    • Introduction
      • Feature Comparison
      • Download & Install
      • Settings
        • System Settings
          • Custom Commands
          • Advanced
        • User Settings
        • Video IO Settings
          • Black Magic Troubleshooting
      • Helpful Shortcuts
        • Construct Shortcuts
        • Player Shortcuts
        • Viewport Shortcuts
        • ColorFX Shortcuts
        • Stage Lights Shortcuts
    • The Basics
      • Project Settings
      • Change Shot Framerate and Resolution
      • Change the Shot Length
      • Timecode
      • Working with Layers
      • General Tips
    • Helpful Links
    • First Time Start-Up
    • User Interface
  • ⚡Quickstart Example Projects
    • Simple Video Playback
    • Green Screen with 360 Background
    • LED Wall - Projection Mapping
    • LED Wall - Without Projection Mapping
    • Packaged Unreal Engine project Example
  • 📼Video Playback
    • Video-IO Settings
    • Playback h.264 files
    • Import Media and Maintain Folder Structure
  • 🎥Camera Tracking
    • Camera and Lens Calibration
    • Camera Trackers
      • REtracker Bliss
      • ZEISS CinCraft Scenario
      • MoSys
      • Stype
      • OptiTrack
      • HTC Mars Camtrack
      • Free D
      • iPhone Apps
    • How to apply camera tracking to a layer, image, or mask
    • How to manually adjust camera tracking speed and delay
    • How to delay the Inner Frustum
    • How to apply FIZ (Zoom and Focus) from Camera Tracking
  • Motion Control
    • Mark Roberts Motion Control (MRMC)
    • Motorized Precision
    • eMotimo
    • SISU
  • 🟩Green Screen Workflow
    • Qualifiers
    • Green Screen with Set Extension Workflow
    • Working with Ultimatte
  • 📺LED Workflow
    • Setting up an LED Wall
      • Set Up Nvidia Mosaic
      • Nvidia Multi-GPU Configuration
    • Stage Manager
    • How to make the inner frustum green
    • Switcher Node
    • Tips when using Projection Mapping
    • Using HDR
    • Projection Mapping Tutorials
      • Part 1: General Introduction to Projection Mapping
      • Part 2: : Projection Mapping - Media Types & Projection Models
      • Part 3: Projection Mapping on multiple walls
      • Part 4: Projection Mapping with Unreal Engine
      • Part 5: Set Extensions
  • 💡Lighting
    • Getting started with Image Based Lighting
    • Lighting Brands
      • Aputure
      • Creamsource
      • Kino Flo
        • Mimik 120
        • Freestyle
      • Prolycht
      • Quasar Science
    • How to Sample Multiple Video Sources through Videowall
    • Rec2020 Example Project
      • Megapixel HELIOS settings for Mimik
      • Blackmagic UltraStudio 4k Mini Settings
      • Setup Display Colorspace
      • Video IO Settings
      • Create and Set up your Project
      • Create and set up your Shot
      • Fix Jitter
  • 🎮Unreal Engine
    • Known Issues with Live FX <> Unreal
    • Set up Unreal Engine with Live FX
    • Play your Unreal Engine scene as a Game
    • How to Package an Unreal Engine Project for Live FX
      • Command Line Arguments
      • Before You Package
    • Unreal Web Remote Control (Optional)
    • Control UE through OSC
    • Take Recorder
    • Working with Sequencer
    • Unreal Optimization
      • Console Commands / Command Line Arguments
      • List of all Console Variables and Commands
        • Scalability Groups Console Variables
        • Renderer Console Variables
      • Baking Light
      • DLSS
  • ©️Cuebric Workflow
    • Projection Mapping with Cuebric Files
    • Non-Projection Mapping with Cuebric
  • 🧊2.5d Workflow
    • Projection Mapping 2.5d Workflow
    • Non-Projection Mapping 2.5d Workflow
  • 🖥️Multi-Computer Workflows
    • Sync Players
    • Sync Projects across Multiple Nodes
  • 🌅Live Looks - Live Grade LED Walls
    • How to Purchase and Install Live Looks
    • How to set up Live Looks with Brompton
    • Live Grading with Live Looks
  • 🗃️Compositing
    • Working with the Alpha Channel
    • Re-Map EXR channels
    • Working with Mattes
    • Opacity and Blend Modes
  • 🆘General Troubleshooting
    • 📰Licensing the Software
    • 🕙Dealing with Delay
    • 🖥️Networking Tips
    • ❓Frequently Asked Questions (FAQs)
      • Does Live FX support Unreal 5.3?
      • Why won't Live FX open when I have a second monitor hooked up?
      • How do I switch the toolset from Live FX to Scratch?
      • Where is the record button?
      • Why is my image dark (or why are my colors wrong)?
      • How do I close Live FX?
      • How do I minimize Live FX?
      • What is SCRATCH? What is Assimilate? Are they the same thing as Live FX?
      • How do I change the mouse from moving in circles to left/right?
    • Stuttering Playback
  • 📘User Guide (Old)
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On this page
  • Activating the Software
  • License Activation and Privacy Policy
  • Deactivating a License
  • Licensing Issues and FAQ
  • Updating a license
  • Auto-renewal of Subscription Licenses
  • Possible License Issues
  • Multiple License Keys
  • Log Files
  1. General Troubleshooting

Licensing the Software

PreviousGeneral TroubleshootingNextDealing with Delay

Last updated 1 year ago

Activating the Software

When you first start the Assimilate Product Suite software or when an existing license expires, you are presented with the License dialog to activate your license key(s).

As of version 9.2, you can activate multiple license keys at once to combine products. Once activated, the license (s) are tied to the system and cannot be activated on another system. However, also as of version 9.2, you can deactivate a license. The procedure for this is described later in this article.

A license key is formatted as "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" A total of 36 characters including the separators. You can enter the key manually or copy the key to the clipboard of Windows / OS X and use the Paste button. This will replace any key (s) that is already there. To add another key from the clipboard rather than replacing it, use the Add button. After entering one or more keys, the Activate Key button switches into an enabled state.

When you click the Activate Key button the software contacts the Assimilate activation server over the internet and sends the keys along with your system's details to validate the keys and generate a license for the system. If the key validates, the license is then automatically installed. A second dialog will pop up asking you to restart the software. On Windows this restart will be done automatically - on OS X the software will just close down and needs to be started manually again.

Note: The system needs a working internet connection for online activation.

License Activation and Privacy Policy

When Activating the software with a license key, SCRATCH will send information about your system over the internet to Assimilate' server to create a license. The information sent is the same data as that which is written in a standard SCRATCH log file and contains information about the system hardware (CPU, Memory and GPU specifications), the Operating System (Type and version), and data items like system name, system-id and disk-id to identify the system to generate a system specific license for it.

All information is sent over a secure (HTTPS) connection and is stored in the Assimilate database and only used for generating a license or referencing in case of a problem with SCRATCH and/or the license. This information will never be sold, traded, or otherwise distributed to another party.

Deactivating a License

If you are a license administrator you will find all the license keys you own listed on the MyAssimilate site. Find the license key in question and click the corresponding gear icon at the end of the table row. This opens the Update License panel. There you click the (Un)lock button to unlock or re-lock a license key.

Note that if a license is un-locked a little un-locked icon is showing in the license key table.

Licensing Issues and FAQ

  • Check if any firewalls are blocking the system from connecting to the Assimilate server. A firewall can be switched on on the system itself or can be located elsewhere in the network. In the former situation, try switching off the firewall temporarily in the latter case - contact your network administrator.

  • In some cases, you might get a 'key in use' message after activating. In that case, you either used a key that is already used by another system or either the system-id or disk-id of the system you are activating from has changed. Contact Assimilate and include both the latest log file and the key you are using to activate.

Updating a license

To update an existing license file, open the licensing panel:

  • In SCRATCH / SCRATCH VR, use the License button in the Startup screen in the lower right section.

  • In Play Pro, use the License button in the Construct screen in the lower right corner.

  • In Live Looks / Live Assist (when used as a stand-alone tool), use the License button in the Setup pnale lower right corner.

Auto-renewal of Subscription Licenses

If you have a monthly subscription with recurring payments, the license you obtain after activating will only be valid for a month. However, the software will automatically try to renew the license each month several days before it expires. The system needs to be online for the renewal to succeed. If the re-activation fails and the license expires, the license dialog will pop up.

Possible License Issues

There are cases in which activation fails and an error message is displayed.

  • Key in use. The license key has been used to activate another system or the system configuration has changed (new hardware such as network adapter or hard disk) that the license has become invalid.

  • Invalid key. You entered a key that is not recognized as a valid key - possibly by entering a wrong character. Check the license key carefully.

  • Subscription expired or is invalid. Sell explanatory.

  • Error activating multiple trial keys. You are not allowed to activate multiple trial licenses on a single system. Contact ASSIMILATE Sales for a solution.

  • E666.You get this error when trying and failing to activate a key more than three times in a row. Wait 30 minutes and try again to see the real error.

  • Other general errors are - Failed to activate, Generator Error, E100. Please make sure you entered the correct license key and contact ASSIMILATE Support if the issue persists.

Multiple License Keys

You can activate multiple license keys on a single system to combine products - e.g. combine a Live Looks license key with a SCRATCH license key. The following rules apply when activating multiple keys together.

  • The resulting license is valid for the shortest term of each of the individual licenses. If one of the license keys expires before the other, you need to re-activate the longer-term license explicitly again.

  • You can only deactivate all licenses at ones and not separate. To move one of the license keys to another system - first, unlock all licenses (see above), then deactivate all the licenses at once, and then just activate the license that you want to remain on the system.

  • If one of the licenses that you are trying to activate has an issue - the error message that is displayed will contain the (index) number of the license in the list, so you can easily isolate that.

Log Files

The Log Files button will open the folder where SCRATCH maintains its application log files. The use and content of the log files are described later in this chapter.

To un-tie a license from a system you need to deactivate the license key(s). However, you first need to explicitly Unlock a license key before it can be deactivated. This is an extra security step so that not anybody can just deactivate a license key and activate it on his/another system. To unlock a license key you need to login to the website and you need to be registered as a license administrator.

If you bought the license key on the online store then you are automatically a license administrator. If you are not registered as a license administrator, the MyAssimilate website will show a message and you should contact .

For any licensing questions or issues, please read through this part of the manual. When the question or issue persists, contact and always include an Assimilator.log file with the request. If you experience problems with activating the software make sure to:

The system has a working internet connection - you can check this by opening an internet browser on the computer and opening e.g. the Assimilate homepage at .

Activation failed - code X. Where X is a number: 0 indicates that SCRATCH does not have a working internet connection - contact your system administrator or try to connect to the web using the standard browser on the system. Other codes are described here .

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